Frequently asked questions

  • When will I receive my order?

    Thank you for placing your Cloud 9 order. We will send you an email with tracking details as soon as your order ships.

  • What is your return policy?

    We offer a 90-day RISK FREE return policy in the rare event you aren't satisfied with your purchase. However, your item must be in like new condition upon return.

  • Does my Cloud 9 product come with a warranty?

    Yes! All of our cushions come with a Limited Lifetime Replacement Warranty for any manufacturing defects in material and workmanship, not normal wear and tear.

  • Will the Cloud 9 help relieve my back pain?

    The Cloud 9 is an ergonomically designed seat cushion that evenly distributes your body weight, thereby relieving back and hip pressure while improving your posture. If your back pain is the result of an injury, it may help, but please check with your doctor before using.

  • Can I use it on any chair?

    Yes! The Cloud 9 is lightweight and portable and works great on office chairs, home chairs, car seats, airplane seats and wheelchairs. Its non-slip bottom keeps your cushion in place, ensuring optimal safety and support on all surfaces.

  • Can I sit on a Cloud 9 for long hours?

    Sitting for prolonged periods of time can be a major cause of back pain. Experts recommend to stand up and move around as much as possible. But if your job requires you to sit, then choosing a Cloud 9 cushion with its game-changing Sit-On-Air™ Comfort Gel will help. It adds bounce, lift and coolness for cloud-like comfort.