Return Policy90-Day Risk Free Guarantee (LESS S/H)

At Cloud 9, we are so confident you will enjoy the results of the Cloud 9 that we offer you a 90-Day Risk Free 100% Money Back Guarantee. If you are not completely satisfied, simply return within 90 days for a full refund of the product price. Returns should be returned in the original packaging and in “like new” condition to receive a product refund. 

In order for your refund to be processed in a timely manner, be sure to include the proof of purchase (i.e. receipt, order ID, or name and address on the order).

Please note shipping and handling charges are non-refundable. Refunds will be issued to the original method of payment.

To initiate a Return or Exchange, please complete the following steps: Contact us by email at support@Cloud9SeatCushion.com with your Order Number and specify the item(s) you wish to Return OR Exchange.

Limited Lifetime Warranty

Cloud 9 Cushions & More offers to the original purchaser a Limited Lifetime Replacement Warranty for any manufacturing defects in material and workmanship, not normal wear and tear. This warranty is in lieu of all other warranties expressed or implied.

What is not covered:

The warranty is only valid for Cloud 9 products purchased directly from Cloud 9 Cushions & More or through authorized channels with proof of purchase and registered under our warranty program.

This warranty does not include the removable cushion cover, which is warranted for two years for manufacturing defects in material and workmanship.

To file a Warranty Claim, please complete the following steps:

Contact us by email at support@Cloud9SeatCushion.com with your Order Number and specify the item(s) you wish to file a warranty claim. Provide a description of the issue and attach pictures showing the issue if applicable.

Once the Cloud 9 product is returned it will be inspected for repair or replacement. The warranty process can take up to 2-3 weeks.